Introduction
Comu Networks (“Comu”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and disclose personal information. We abide by all applicable privacy legislation.
Information We Collect
We collect information actively provided by our customers, including contact information, feedback, and other personal information necessary to provide our services. We may access personal information contained in our customers’ systems. We may also record calls to or from our customer service agents for training, and to ensure accuracy.
How We Use This Information
We use personal information only to provide and improve our services to our customers. We may also use aggregate information, which will not be linked to identified individuals, for various other purposes for ourselves and third parties. Your personal information may be retained by us for a period of up to 120 days to ensure the continued provision and improvement of our services to our customers.
Disclosure of Information
We do not share personal information with any third parties except for what is outlined in this policy. We may provide personal information to our contracted consultants, advisers, subcontractors, ISPs, or the help desks of other companies involved in the delivery or support of your services.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of your information.
Accessing and Correcting Personal Information
Individuals may request a record of their personal information contained in Comu files by contacting us directly (See the subsection titled “Contact Us”). If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Changes to This Policy
We may update this Privacy Policy from time to time by posting an updated version on our website. We encourage you to review this Privacy Policy periodically to stay informed about our information practices. If an amendment affects how we use or disclose personal information already held by Comu in a material way, we will obtain consent.
This policy was last updated on 2023-04-12.
Legal Exceptions
The general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.
Contact Us
Please contact us at the following email address – privacy-requests@comu.ca